Shipping Policy

Shipping Policy

Introduction

At 1loveshop.com, we aim to provide fast and reliable shipping to our customers. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased from our website. By purchasing from 1loveshop.com, you agree to adhere to the terms set forth in this policy.

Shipping Destinations

We currently offer shipping exclusively within Europe. If your location is not listed on our website, please contact our customer service team for assistance. We strive to accommodate our customers’ needs and will help find a suitable shipping solution if possible.

Shipping Methods

To guarantee that your orders reach you safely, all products are shipped via registered mail. This method provides added security, as it ensures that your package can be tracked and requires a signature upon delivery.

Normal Shipping

Normal shipping is available for all orders, with delivery times varying depending on the destination. This method offers a balance between cost and speed, ensuring your items are delivered in a timely manner without incurring significant shipping fees.

Next-Day Delivery

For customers who require their orders urgently, we offer a next-day delivery service. To take advantage of this service, your payment must be received by 15:00 CET on business days. Orders placed after this time or on weekends will be processed on the next business day and shipped accordingly. Please note that next-day delivery is not available for orders over €250 that qualify for free shipping.

Shipping Costs

Shipping costs are calculated based on the weight of your package, the destination, and the chosen shipping method. These costs will be displayed at checkout, allowing you to see the total cost before completing your purchase. For your convenience, we provide a cost calculator on our website, enabling you to determine the exact shipping fees for your order.

Free Shipping

We offer free shipping on orders over €250. This offer excludes next-day delivery, which will incur an additional fee even if the order value exceeds €250. We believe in providing value to our customers while ensuring that premium services remain accessible at a reasonable cost.

Order Processing Time

Our team processes orders within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day. We strive to ensure that your items are shipped as quickly as possible, minimizing the wait time from order placement to delivery.

Delivery Times

• Normal Shipping: Delivery times vary depending on the destination but typically range from 3-7 business days.
• Next-Day Delivery: Available for orders placed and paid by 15:00 CET on business days, ensuring your package arrives the next business day.

Tracking Your Order

To provide you with peace of mind and full visibility over your order’s journey, all shipments include a Track and Trace number. You will receive this number via email once your package has been dispatched. This allows you to monitor your order’s status and estimated delivery date.

Customs, Duties, and Taxes

Customers are responsible for any customs duties, taxes, or other fees imposed by their country’s customs authorities. These fees are not included in our shipping costs and must be paid by the customer upon delivery. We recommend checking with your local customs office for more information on potential charges.

Lost or Damaged Packages

While we take every precaution to ensure your package arrives safely, 1loveshop.com is not responsible for lost, stolen, or damaged packages once they are in the hands of the shipping carrier. However, if your package is lost during transit, we will ship a new order to you at no additional cost. This ensures that your purchase will always arrive. For damaged packages, please contact our customer service team. We will assist you in filing a claim with the shipping carrier and work towards resolving the issue as quickly as possible.

Incorrect or Incomplete Addresses

Please ensure that your shipping address is complete and accurate. 1loveshop.com is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, additional shipping charges may apply to resend the package.

Parcel Shops and Pick-Up Locations

We do not ship to parcel shops or pick-up locations; all orders must be delivered directly to the consumer. If you choose to have your order sent to a parcel shop or pick-up location and it does not arrive, we will not ship a replacement order.

Shipping Restrictions

Due to legal restrictions, some products may not be available for shipping to certain locations. It is the customer’s responsibility to ensure that the products ordered comply with their local laws and regulations. Before placing an order, please verify that the items you wish to purchase are allowed in your country.

Customer Responsibilities

Customers are responsible for ensuring that the products they order are allowed in their country and comply with local regulations. 1loveshop.com cannot be held liable for packages that are seized or delayed by customs due to non-compliance with local laws.

Contact Us

If you have any questions or concerns about our Shipping Policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure that your shopping experience is as smooth and enjoyable as possible.

1loveshop.com Customer Service
Email: [email protected]

By using our website and purchasing products from 1loveshop.com, you acknowledge that you have read, understood, and agree to be bound by this Shipping Policy. Thank you for shopping with 1loveshop.com.