FAQs

Order History

At 1loveshop.com, you can easily track your past purchases through the Order History section of your account. This feature provides a detailed record of all your orders, including order numbers, dates, and statuses. Accessing your order history allows you to review past transactions, track current orders, and reorder your favorite products with ease.

How to Access Order History:

1. Log in to your account on 1loveshop.com.
2. Navigate to the “Order History” section.
3. View detailed information about your past and current orders.

Disputes

We strive to ensure every transaction is smooth, but we understand that issues may arise. If you encounter any problems with your order, such as incorrect items, payment discrepancies, or delivery issues, our customer service team is here to help resolve them promptly and efficiently.

How to Raise a Dispute:

1. Contact our customer service team at [email protected].
2. Provide your order number and a detailed description of the issue.
3. Our team will investigate the matter and work with you to find a satisfactory resolution.

At 1loveshop.com, customer satisfaction is our top priority. We are committed to addressing and resolving any disputes quickly to ensure a positive shopping experience for you. If you have any questions or need assistance, do not hesitate to reach out to our dedicated support team.

Providing fast, reliable, and secure shipping is our top priority. Our comprehensive shipping and handling services ensure prompt and efficient delivery of your orders.

Shipping Options:

1. Free Shipping: Available on orders over €250 across all European countries.
2. Next-Day Delivery: Available for urgent needs. Ensure your payment is received by 15:00 CET on business days for same-day dispatch.
3. Standard Shipping: Expect delivery within 3-7 business days, depending on the destination.

Track and Trace:

All shipments include a Track and Trace number, allowing you to monitor your package’s journey from our warehouse to your doorstep.

Order Processing Time:

Orders are processed within 1-2 business days, excluding weekends and holidays, ensuring a quick turnaround.

Delivery Assurance:

We guarantee 100% delivery. If your package is lost during transit, we will resend your order at no additional cost.

Restrictions:

We do not ship to parcel shops or pick-up locations. Orders must be delivered directly to the consumer. If an order is sent to a parcel shop or pick-up location and does not arrive, we will not send a replacement.

Customs, Duties, and Taxes:

Customers are responsible for any customs duties, taxes, or other fees imposed by their country’s customs authorities. These fees are not included in our shipping costs and must be paid by the customer upon delivery. Please check with your local customs office for more information on potential charges.

Contact Us:

For any questions or concerns about our shipping and handling services, please contact our customer service team:

Customer Service
Email: [email protected]

We are committed to providing a smooth and reliable shopping experience with prompt and secure delivery of your orders. Thank you for shopping with us!

Looking for the perfect gift? Our gift cards are the ideal solution! Available in various denominations, they offer flexibility and convenience, allowing the recipient to choose from our wide range of products. Whether it’s for a birthday, holiday, or special occasion, a gift card ensures they get exactly what they want.

How It Works:

1. Purchase: Select the desired amount and complete your purchase.
2. Receive: The gift card will be sent to you or directly to the recipient via email.
3. Redeem: Use the unique code at checkout to apply the gift card value to the order.

Benefits:

• Flexible Amounts: Choose the value that fits your budget.
• Instant Delivery: Receive the gift card via email immediately after purchase.
• Wide Selection: Can be used on any product in our store.

Gift cards are perfect for any occasion, offering the recipient the joy of choosing their favorite items. Order a gift card today and give the gift of choice! For any questions or assistance, please contact our customer service team at [email protected].

Customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process to ensure you receive the product that meets your needs.

Returns:

1. Eligibility: Items must be unused, in original condition, and returned within 30 days of purchase.
2. Process: Contact our customer service at [email protected] to initiate a return. Provide your order number and reason for return.
3. Shipping: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchanges:

1. Eligibility: Exchanges follow the same eligibility criteria as returns.
2. Process: To exchange an item, contact customer service with your order number and details of the product you’d like in exchange.
3. Shipping: Once we receive and inspect your returned item, we will ship the replacement product at no additional cost.

Non-Returnable Items: Due to hygiene and safety reasons, certain products like love stimulators, love toys, vapes, nicotine pouches, and other smoking-related items cannot be returned or exchanged.

Contact Us: For further assistance, please reach out to our customer service team at [email protected]. We are committed to resolving any issues promptly to ensure your satisfaction.