Returns and Refunds Policy

Returns and Refunds Policy

Introduction

At 1loveshop.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. This Returns and Refunds Policy outlines the conditions under which we accept returns and process refunds. By purchasing from our website, you agree to the terms stated below.

Eligibility for Returns

Condition of Items

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Products that have been opened, used, or altered in any way are not eligible for return.

Non-Returnable Items

Due to hygiene and safety concerns, the following items are non-returnable:

• Love stimulators
• Love toys
• Poppers
• Vapes
• Nicotine pouches
• Other smoking-related products

Timeframe

You have 30 calendar days from the date you received your item to request a return. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Proof of Purchase

To complete your return, we require a receipt or proof of purchase. Without this, we may not be able to process your return or issue a refund.

Return Process

Step 1: Request a Return

To initiate a return, please contact our customer service team at [email protected]. Provide your order number, the item(s) you wish to return, and the reason for the return. Our team will respond with further instructions.

Step 2: Shipping Your Return

After receiving approval for your return, securely package the item(s) and ship them to the address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Return Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Inspection and Approval

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If the item is approved, we will process your refund.

Refunds

Refund Method

Refunds will be credited to your original method of payment. Please note that it may take some time before your refund is officially posted by your bank or credit card company.

Partial Refunds

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email protected].

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Damaged or Defective Items

If you received a damaged or defective item, please notify us immediately at [email protected]. We will arrange for a replacement or refund at no additional cost to you.

Customs, Duties, and Taxes

1loveshop.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Changes to This Policy

We reserve the right to update or modify this Returns and Refunds Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website following any changes signifies your acceptance of the revised policy.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

1loveshop.com Customer Service
Email: [email protected]

By using our website and purchasing products from 1loveshop.com, you acknowledge that you have read, understood, and agree to be bound by this Returns and Refunds Policy. Thank you for shopping with 1loveshop.com.